Improving A Workplace As A Learning Environment Assignment

Improving A Workplace As A Learning Environment Assignment Improving A Workplace As A Learning Environment â€" Assignment Example > (20, May, 2010)Improving a Workplace as a Learning EnvironmentThe learning environment will be in the Finance department within a publicly owned company. In this company the Finance department employs a total of 70 employees, with the accounting office having fifteen employees among them a Finance Director, Chief Accountant and three senior accountants. The rest of the staff in the accounts office are junior accountants who act as the support staff. The learning need that was identified was a communication breakdown between the customer and the organization, after the contract with the organization had been signed. This study will address the learning strategy that the human resources department used with the aim of improving the communication by setting the strategies of turning the department into a learning environment. The department required training in communications and the training method that was selected was workplace learning. The learning was to start from the finance department but later would be applied to other departments. The overall objective was to develop the whole organization into a learning company, starting with the finance department and on to other departments. The human resources managers suggested that the best workplace strategies that would bring the best results would be, action learning, mentoring and self directed learning. The process would also introduce an orientation program to the employees. This process would be also conducted on every new employee who would join the organization. This study will address each of these methods. These strategies were to be used to achieve the main goals, good communication within departments and to customers, improved participation by all employees in policy making and tapping individual’s talents and promote training in these areas. The organization had targeted to promote and encourage college attendance of ten percent of employees who were to get study time to improve on their grad es. Workplace learning is the process by which a learner, the employee in this workplace joins a workplace as an employee or and from this workplace learns all the necessary skills from the basic skills, to technical skills and practical applications to the management skills that are required in that particular role. The learner develops the skills and becomes a resource for the organization. In this way both the individual and the organization will benefit. The employees become self motivated. There is more training in practical skills. It is a continuous process and leads to a great sense of control, purpose and job satisfaction by the employees which in this case would improve the services to the customer (Public Health Foundation, 2010). The Human Resources development decided to create structures, not only in the sales and accounting departments but also in the whole organizations that would encourage formal and structural training as well as enhance informal training such as creating teams that would help in solving problems. This learning need within the accounting and sales department was seen as a way of identifying training opportunities within the organization. The using of teams in a learning organization has been recognized, as these teams are used as opportunities of learning for the less experienced. The importance of continuous improvement processes in an organization has been recognized and especially when it is focused on customer care services. The human resources managers selected the senior accountants who were to act as trainers to the identified number of employees. The senior accountants had to attend training which was done externally from a management consultant firm.